My husband was transferred from another hospital to Borgess after what we thought would be a case of pneumonia turned into serious heart issues, unknown previous heart attacks, and a need for triple bypass surgery. We had our daughter with us, thank God. We weren’t very nice when we met Ric S., our nurse. We were in a state of shock, displacement, and terror when we came to Borgess. We weren’t sure we were where we needed to be, knowing none of the doctors involved. Ric’s professionalism, care and knowledge won us over. He listened and went to bat for us in issues that were important to us. We were treated as if we were his own. Dr. Tan, Dr. Kamath and the other nurses were all great. We did have to be transferred and we have a lot of experience with nurses now, but we still talk about Ric. He was the best.